Support Center

How do I process a payment while on a payment plan?

Last Updated: Jul 18, 2018 05:10PM PDT
Once you have updated your credit card information Tixr will attempt to process your payment 5 days after the initial installment was due . If that payment does not go through we will attempt it again in 10 days after the previous attempt.  

To change the credit card used on your payment plan: 

1. Sign in to your Tixr account at www.tixr.com

2. Go to your Home page

3. Click on My account > Payment

4. Save a new credit card to your account

5. Go to My tickets, hover over the event flyer, and click on Payment plan details

6. Select the new card you saved, and click Update payment info

7. Your order will be re-processed within 5 days

If you would like your payment processed immediately please contact our support team at tixr.desk.com.

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