Support Center

How do I update my credit card information while I'm on a payment plan?

Last Updated: Apr 30, 2019 06:17PM PDT
*Please note that setting the new credit card as the default will not update the credit card associated with your payment plan. You must follow these step by step instructions we have provided you below! :)

To change the credit card used on your payment plan: 


1. Sign in to your Tixr account at www.tixr.com
 

2. Go to your user Home page with your initials displayed in the upper right hand corner and click Payment Method
 


 





 

4. Save a new credit card to your account



 

5. Go to My Events, hover over the event flyer, and click on Payment plan details





 

6. Select the new card you saved from the dropdown menu and click Update payment info



 

7. Your order will be re-processed within 5 days OR you can contact our support team at tixr.desk.com and they can process your payment manually!

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