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How do I update my credit card information while I'm on a payment plan?

Last Updated: Sep 06, 2018 03:04PM PDT
*Please note that setting the new credit card as the default will not update the credit card associated with your payment plan. You must follow these step by step instructions we have provided you below! :)

To change the credit card used on your payment plan: 

1. Sign in to your Tixr account at

2. Go to your Home page

3. Click on My account > Payment


4. Save a new credit card to your account


5. Go to My tickets, hover over the event flyer, and click on Payment plan details


6. Select the new card you saved, and click Update payment info


7. Your order will be re-processed within 5 days OR you can contact our support team at and they can process your payment manually!

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